From 3 to 6 claims a day: How iGuide helps this adjuster work smarter, not harder

Doing more by working smarter

As an independent adjuster, Jeremy Murray has taught himself the ins and outs of the industry, invested in the right tools, and earned a reputation for doing things the right way.

As the scale and complexity of his claims grew, Jeremy saw a need to work more efficiently without cutting corners. When a six-story water loss put him face to face with iGuide for the first time, he knew immediately it could help him take things to the next level. Prior to that, Jeremy was using a mix of tools and software to document claims. One tool was for photos, another for sketches and another for measurements. Plus, he didn’t have easy access to the data. It was fragmented, time-consuming and frustrating.

“With some solutions, I had to pay to keep scans active. I couldn’t access my own data. That just doesn’t work on large losses, or when a carrier comes back weeks later with questions. It’s not sustainable.

More claims. Less stress.

The efficiency gains Jeremy experienced with iGuide were immediate. Jeremy estimates that iGuide saves him at least one hour per claim. When you’re running 20+ claims per week, that adds up fast.

More importantly, iGuide allows him to work smarter, not harder. Jeremy has doubled his inspection capacity by simplifying the inspection and sketch process—without sacrificing quality by rushing. With faster on-site capture and near-instant sketch turnaround (often the same day), Jeremy can move from inspection to estimate with fewer delays and more confidence. “Other adjusters may do 2 or 3, especially if they’re hand-sketching. I just don’t have that kind of time to waste.”

Professional reports build trust

“It’s not just the time savings, it’s the professionalism that iGuide provides, it matters.” For Jeremy, the benefits go beyond speed. iGuide helps him present his work clearly and professionally, a crucial edge when managing large or complex claims.

“The reports look sharp, the floor plans are accurate, and the 3D walkthrough helps me catch every detail—even after I’ve left the site. All the documentation I need is in one place.

For Jeremy, this kind of thorough documentation has become his edge. With access to his data whenever needed, and not having to worry about keeping scans active and paying for additional active spots, he can share scans with insurance carriers and maintain a professional appearance. He’s able to confidently answer questions, avoid re-inspections and earn trust with carriers and firms.

Jeremy doesn't have to guess if a carrier has questions weeks later. Everything he needs is at his fingertips. “I can just take a screenshot or send the walkthrough. It’s all right there.”

That clarity helps avoid misunderstandings, especially on big or complex claims—the visuals speak for themselves.

Support that’s easy to reach

Jeremy is known for his work ethic, and for showing up for his clients. He expects the same from the tools he uses. “With iGuide, I can always reach someone if I need help. They’ve picked up every time I’ve called.”

Tech that keeps up with the industry

Jeremy sees iGuide as part of a broader shift in the adjusting space—one where outdated workflows are being left behind and technology is a part of the job, not a threat to it. “The industry is changing. You either adapt or fall behind.”

With iGuide, he’s equipped to handle the high-volume demands of storm season and the precision requirements of large loss claims. "I didn’t come from a construction background. I had to learn. And iGuide helps me learn from every claim."

From wind and hail inspections to large commercial losses, Jeremy brings the same focus to every job, backed by tools that match his standards.

“With iGuide, I work faster, stay organized, and show up like a pro.

Want to add iGuide to your team’s toolbelt, too? Book a free virtual demo with an iGuide Specialist to see how it can help your insurance business grow.