Overview
Connecting your R1 camera to the iGUIDE PLANIX app is the first step before scanning a property. There are two pairing options: a QR code method that uses your smart device's camera for a fast handshake, and a manual method that connects through your device's Wi-Fi settings.
This guide covers both pairing paths step by step, plus a quick troubleshooting tip if the app prompts you for camera access.
Before You Begin
- Install the PLANIX App on your smart device
- Make sure the R1 is fully charged before use
QR Code Connection Method
- Open the iGUIDE PLANIX App on your smart device
- In the Devices section, tap + New Device in the top right
- Power on the R1 by pressing and holding the power button for 3 seconds (startup can take about 20 seconds)
- When the QR code appears on the camera's screen, tap Next in the app
- Hold your smart device up to the QR code and scan it
- When the Searching for Device prompt appears, wait briefly, then tap Connect when prompted
- The QR code will disappear from the camera screen and the app will display a Connected message — you're now paired with your R1.
Manual Connection Method
- Open the iGUIDE PLANIX App on your smart device
- In the Devices section, tap + New Device in the top right
- Power on the R1 by pressing and holding the power button for 3 seconds; once the QR code appears, tap Next in the app
- Tap Manual Connection, then open your smart device's Wi-Fi setting
- Find your camera's Wi-Fi network in the available list (it will look like PLANIX-0E5A5570.osc) and select it
- Enter the Wi-Fi password — it's printed on the label on the bottom of the camera
- Once the device is connected to the camera's Wi-Fi, return to the PLANIX App; pairing will complete automatically
- When the Connected! window appears, you're ready to start scanning.
Troubleshooting
Issue: What should I do if the PLANIX App asks for permission to access my smart device's camera when trying to connect?
Solution: In order to use the app properly you will need to accept the use of the smart device's camera, especially if trying to connect via the QR code.